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AScentimentalJourney.com
Exclusive Client Services and Business Procedures
Online Ordering Security
Mail Orders
Shipping & Delivery
Back OrdersGift
Certificates
ReturnsReferral
ProgramLiability
Letters From Our Friends
Online Ordering
Payment Options: Online purchases may be paid using all major
credit and debit cards. Online check payment is not available
at this time, but is coming soon.
Security and Privacy: We are proud
to say we offer a guaranteed safe and secure e-store environment,
where you can shop while sipping your tea and leave all worries
behind. All registration and credit information is stored in a
secure server accessible only to our professional billing staff.
Your personal and credit card information are encoded using state
of the art Secure Sockets Layer (SSL) technology before being
sent over the Internet. To further protect your data and personal
information -- your credit card number, name, address, and phone
number are always stored in encrypted form in a database that
is away from our Web site database, so it isn't connected to the
Internet and no one else can read it. It is the best and safest
technology available today for making e-commerce transactions.
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Order Confirmation: Once your order is processed we will
send out an order confirmation via e-mail with your order total.
Your total will include tax (if you live in New York State) and
shipping.
When filling in your order information please double-check your
e-mail address.
It must be correct for us to send you your order confirmation.
We also need your contact number to notify you if we need to cancel
your order, inform you of backorders, out of stock merchandise
and any order delays.
Mail Orders
If you do not wish to pay using a bankcard online you are welcomed
to send us a money order. Sorry no personal checks at this time
(with the exception of our established customers) Simply:
1)
Fill
up your online shopping cart
2) Proceed to checkout
3)
Select your
shipping rate as if your were paying by credit card, then press
"continue to order form"
4) Fill in your personal
mailing information and print out your "final order
totals" page. Mail this print out and a money order to:
Attn:
Online Orders
A Scentimental Journey
P.O. Box
10500
Staten
Island, NY 10304
If you wish, may pay using a credit or bankcard by mail as well,
be sure to sign the order form when paying by this method.
USA Shipping and Delivery
Ship and Delivery Time: We know you can hardly wait to
receive your A Scentimental Journey Products. We make every effort to get
them to you as fast as we can. However, because most of our Perfumery
products are custom made for you and prepared fresh once we receive
your order, we ask that you allow us at least two weeks for delivery.
If for any reason there is a delay that will cause your delivery
to exceed two weeks, we will contact you by phone and e-mail.
Rush Orders: At this time do not offer a rush order
option. We suggest that if you need your product for
a special occasion or gift, that you place your order at least
three weeks before just to be safe.
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Backorders and Out of Stock Merchandise:
If there is any item in your order that is temporarily out of
stock, we will contact you by phone and e-mail. We will give you
the option of waiting, or having us ship out that which is available.
If you do not wish to wait we will send out your backordered merchandise
separately, at no additional shipping charge to you.
If for some reason we are unable to send out your backordered
item (say the manufacturer suddenly stops making or selling the
item) we will notify you immediately. You will then be given the
options of a cash refund (in check form), gift certificate or
product exchange for the total product cost plus shipping.
Substitutions: All baskets which hold gift set items are
subject to substitution without notification (the products within
the baskets are not). In the case that a basket is replaced because
we are out of stock of the original, we promise that the replacement
will be equal to the quality and value of the original basket
shown.
Shipping Methods: Most all orders are shipped via United
States Postal Service.
International Orders: Please call us at (718) 720-5224
for shipping cost and details.
Local Orders: Local clients and friends may place their
orders online and come to A Scentimental Journey to pick them
up. You must call to receive a pickup confirmation. Shipping will automatically be charged, however you will receive
a cash reimbursement for all shipping charges.
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Gifts Orders
Placing Gift Orders: If you are ordering an item or items
you wish to have sent to a different address, you will need to
complete the full ordering process for those items. Every gift
order must be placed separately for each destination. Indicate
Gift on order form and fill in the recipient's Ship To address.
Use the space provided for writing your sentiments. We will send
off the gift items with your sentiments on a lovely gift card
at no extra charge.
Gift Certificates
(Now Available) A Scentimental Journey offers a beautiful Gift Certificate
and coordinating envelope that's printed on coral hued linen paper
accented with antique roses. We can send it to whomever you wish
(when ordered separately). The certificate, along with a note
with your sentiments, will be delivered in a pretty mailing envelope
with our perfumery brochure and sample vials of 2 of our top scents
for that season.
You may also add Gift Certificates to your order and each will
be sent to you along with your other purchases, un-addressed,
including a brochure and sample vials.
Our Gift Certificates are available in the follow increments;
$25.00 / $35.00 / $50.00 / $65.00 / $80.00 / $100 / $150
Returns
Return Policy: We do all that is possible to ensure that
you will love all of your purchases. We even offer you the opportunity
to purchase samples of our fragrances before you commit to a purchase.
Most fragrance companies do not allow returns because of the inability
for the product to be resold. As a courtesy to our clients we
offer a return policy for items damaged in shipping and a credit
minus a 25% re-handling fee policy for general returns. Returns may
take up two weeks to process.
All returns do require a Return Merchandise Authorization Number.
Simply call our Client Services Department (718) 720 -5224, they
will provide you with a number and all required return instructions.
Damaged Merchandise: If any item is damaged upon receipt
please leave it in its original packaging and call us immediately.
(Returns on damaged items will not be authorized after 5 business
days.) We will then issue you a Return Merchandise Authorization
Number. Re-pack your order and mail it to:
Attn:
Online Orders
A Scentimental Journey
P.O. Box
10500
Staten
Island, NY 10304
(Include the invoice and Return
Merchandise Authorization number with your return.) Upon receipt we will ship out an exact product
replacement.
We do not issue cash refunds or gift certificates as compensation
for damaged merchandise returns. However, as a courtesy you
will be reimbursed for your return shipping charges.
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General Returns: If for any other reason you wish to return
an item, call us within14 days for a Return Merchandise Authorization
Number. You are responsible for sending the product back to us.
When we receive your return with your authorization number written
on the package, we will credit your charge card (if you paid by
money order, you will be issued a check) for the value
of the returned merchandise (not including shipping) minus a 25%
re-handling fee.
*Please do not attempt to make a return without an authorization
from client services, as it will be refused at our warehouse.
Personal Service Consultants
Scentimental Journey has long been recognized for our caring
ways with customers. We desire to provide the same unique and
caring service with our online clients as well. To do so we train
a staff of Client Sales and Service Representatives who will be
able to give the personalized service that all of our clients
deserve.
VIP Clients will be informed of seasonal specials and promotions.
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Referral Program
We are excited to offer our clients an opportunity to earn
free products for turning their friends and family into A Scentimental
Journey customers. All you have to do is get four or more people
to order online or through mail order within a month's time. We
will total your referral's purchases and send you a Shopping Certificate
for 10% of the total (not including tax and shipping). Simply
have each referral fill in your name as the person who referred
them to our web-site (when they checkout). You will not qualify
for your shopping certificate unless you have at least four referral
purchases. You must register within the second week of the month
in order to participate. You may participate in the program as
many months as you wish.
Liability
ASCENTIMENTALJOURNEY.COM products are made from the finest
ingredients available. However an allergenic reaction can be cause
by anything, including a particular herb or natural ingredient.
When trying a new product always do a patch test to be certain
you can use it without irritation. Please consult with your Medical
Doctor or Certified Holistic Practitioner before attempting to
treat any illness with our products. None of our products should
replace the care of a physician. If you are pregnant or nursing,
consult your Doctor before using any aromatherapy products. And
of course please keep safely away from children.
We care about you and want to take every precaution necessary
to keep you safe and healthy.
Because conditions of use are out of our control, we offer no
warranty or representation, express or implied except that all
products conform to the description provided on product labels.
Thank You!
We wish to take this opportunity to thank you for honoring
us with your business. It is our sincere hope that you enjoy every
part of your AScentimentalJourney.com shopping experience. We
would love to publish your positive feedback or any of the special
ways you're enjoying our products in our Client Letters section.
We look forward to hearing from you via our e-mail address. Thanks
again and God Bless.
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